Customer Review Management
Getting customers to review your business online is challenging. That is why we have developed a proven process and solution that turns frustration into success!
Neighbor to neighbor across the fence, the most honest and trusted marketing for a business. Now, with Izzdo, you can expand this trusted marketing from neighbor to the entire community with great online reviews from your happy customers. You can be pro-active, making it easy for your customers to post online.
Great customer reviews are a top marketing strategy to promote your business.
Until now there were few ways you could help your customers take the next step and post a review.
Until now unhappy customers could vent on your Facebook page or elsewhere online and you had no notice.
Until now happy customers forgot to write a review or didn’t know how to do it
Today there is great news! You can help your customers write reviews. You can know about and respond to complaints in a systematic way!
Today the Izzdo Marketing Team offers an affordable easy to use Customer Review Management (CRM) marketing tool that gives your business the ability to manage and optimize your customer reviews.
Adding this affordable CRM to your online Marketing Program produces more positive customer reviews helping your business grow and enhancing your SEO and online profile.
Let’s See How Your Business Is Doing?
Use our free Review Scan to generate an instant reputation report and see how your business appears on local review sites.
Process
Create a Review Funnel
Izzdo provides an easy and unobtrusive way to ask and remind customers to review your business on the sites that matter to you. We call it a “review funnel”. Use Izzdo to:
1. Systematically drive customers to one conversion funnel that routes them to the review sites you care about.
2. Increase review volume and quality by automatically asking, reminding and guiding happy customers through the process of completing a review.
3. Get a second chance with unhappy customers by guiding them to a service recovery.
4. See results with beautiful monthly reports that demonstrate reputational improvement alongside actionable insights into campaign data.
5. Leverage and amplify 4- and 5-star reviews by automatically streaming them to your website.
Convert happy customers into reviewers on Google, Facebook and the sites that matter
Recover unhappy customers early to prevent negative reviews
Monitor customer reviews everywhere
Get detailed monthly reports on your CRM campaign that give key insights into your customer reviews.
The Right Way to Get More Reviews
In a survey of 1,017 people who rarely or never write reviews, LocalViewpoints uncovered two fundamental reasons:
“Writing reviews is too tedious”
“I forgot to write the review”
Izzdo overcomes these two obstacles by making the review process frictionless.
Your “review funnel” is just that—we focus your customer on one task and one task alone: completing their review. We help them identify the optimal site for you and them (such as a site that lets them login through Facebook without creating a new account) and give them just enough education on how to do it, dramatically increasing their chances of completing the task.
Can’t I Just Buy Reviews?
According to Gartner, by 2014, 10 to 15 percent of all online reviews will be fake or paid for by companies. (Gartner, 2012)
DANGER: Do not buy reviews. Let me repeat, do not buy reviews.
Besides being dishonest and possibly fraudulent, faking or buying reviews is a bad idea for your business. Many review sites actively punish such behavior. In the long run, ill-begotten reviews will lead to consumer distrust of your company, public shaming by review sites, and irreparable harm to your business. It’s not worth it.
Features
A Funnel For Collecting Reviews
Make reviewing your business easy for customers. We give you a short URL and landing page to send them to.
*Simple process makes it easy for customers
*Automated campaigns make it easy for you
*Designed to convert customers into reviewers
*Promote only the review sites that matter to you
*Guide unfamiliar customers to sites that don’t require an account
*Automated campaigns make it easy for you
*Designed to convert customers into reviewers
*Promote only the review sites that matter to you
*Guide unfamiliar customers to sites that don’t require an account
Get a Second Chance
Proactively identify unhappy customers and steer them into direct contact with you for a service recovery.
*Give your staff a second chance to turn a negative customer experience around
*Reach unhappy customers before they bad-mouth your business on the Internet
*Reach unhappy customers before they bad-mouth your business on the Internet
Stream Your Reviews to Your Website
We’ll collect every review of you business on the Web and re-publish the best ones to your website via a simple copy/paste embed code.
*Automatically show the latest positive customer reviews of your business to prospective customers and increase conversions
*Selectively show/hide and edit review snippets so that you’re always in control of what you publish
*Selectively show/hide and edit review snippets so that you’re always in control of what you publish
Monitor All Your Reviews In One Place
Collect your reviews across dozens of review sites to keep tabs on the health of your reputation.
Get Alerts for New Reviews
With review monitoring, we alert you whenever a new review is posted about your business anywhere on the Web.
Mobile-Ready So Reviewers Can Use Any Device
The platform gives you the great flexibility to have your customers be able to review your business on any device.
Reach Out
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